It’s all about our team

“eccs” is one of the best call center outsource partners anywhere in the world because of our associates. Our leaders, agents, support departments and everyone in between; has a true passion for service and they bring that enthusiasm to delight in everything they do. Our people are the difference – now discover the “eccs” difference for yourself.

Our Founders

Brian Redden

Brian Redden

Co-Founder / CEO

Brian has been working in the call center industry since 1993. Back then, Brian started with MCI Telecommunications as a representative and over the past 25 years, has worked his way up to the Vice President level, running large multi-site centers in the US, Latin America and Canada.

Brian has lead large call center operations in a variety of verticals ranging from Healthcare Services, Financial Services, Utilities, Mobile Payments and more; for companies such as Citibank, Atmos Energy, United Healthcare, MCI, ACE Cash Express and MCX. Brian enjoys the unique and many challenges that running call centers present. In particular, he loves taking on call center “turn around” efforts and attrition reduction initiatives.

Brian also has a passion for delighting customers and clients alike. Customer Service is in his blood. It’s this passion, along with his deep call center and service experience, that motivated Brian to found Enterprise Call Center Solutions. Brian, along with his business partner Doug, started Enterprise Call Center Solutions with 3 core values in mind:

1) We WILL succeed in delivering the best in class service our clients and their customers deserve.
2) We WILL be transparent with our clients and strive to be their most powerful business partner.
3) We WILL always take care of our people because we know that happy employees deliver great customer service.

Join Brian, Doug and our other clients to find out what Enterprise Call Center Solutions can do for you, your company and your customers.

Doug Deker

Doug Deker

Co-Founder / President

Doug began his career at MCI in 1992 where he was introduced to large inbound and outbound call center operations that drove the 2nd largest long distance company at that time. Over the years, Doug has been responsible for outsourcing large sales and service operations to BPO vendors all over the world. Doug led global vendor management teams that were responsible for driving the performance of as many as 5,000 FTE’s across multiple BPO’s located domestically, near-shore and offshore.

Doug has vetted the call center market on five different continents in 20+ countries over his 25 year career. In that time, Doug was exposed to many different types of vendor organizational structures, best practices, industry knowledge and much more. The outcome is that Doug knows what drives successful operations and conversely what impedes organizations from performing their best. Our team at Enterprise Call Center Solutions leverages Doug’s experience every day to ensure we are delivering the highest level of customer service; anywhere in the world.

Doug, along with his business partner Brian, started Enterprise Call Center Solutions with 3 core values in mind:

1) We WILL succeed in delivering the best in class service our clients and their customers deserve.
2) We WILL be transparent with our clients and strive to be their most powerful business partner.
3) We WILL always take care of our people because we know that happy employees deliver great customer service.

Join Doug, Brian and our other clients to find out what Enterprise Call Center Solutions can do for you, your company and your customers.