It’s all about our team

“eccs” is one of the best call center outsource partners anywhere in the world because of our associates. Our leaders, agents, support departments and everyone in between; has a true passion for service and they bring that enthusiasm to delight in everything they do. Our people are the difference – now discover the “eccs” difference for yourself.

Our Founder

Doug Deker

Doug Deker

Co-Founder / President

Doug began his career at MCI in 1992 where he was introduced to large inbound and outbound call center operations that drove the 2nd largest long distance company at that time. Over the years, Doug has been responsible for outsourcing large sales and service operations to BPO vendors all over the world. Doug led global vendor management teams that were responsible for driving the performance of as many as 5,000 FTE’s across multiple BPO’s located domestically, near-shore and offshore.

Doug has vetted the call center market on five different continents in 20+ countries over his 25 year career. In that time, Doug was exposed to many different types of vendor organizational structures, best practices, industry knowledge and much more. The outcome is that Doug knows what drives successful operations and conversely what impedes organizations from performing their best. Our team at Enterprise Call Center Solutions leverages Doug’s experience every day to ensure we are delivering the highest level of customer service; anywhere in the world.

Doug started Enterprise Call Center Solutions with 3 core values in mind:

1) We WILL succeed in delivering the best in class service our clients and their customers deserve.
2) We WILL be transparent with our clients and strive to be their most powerful business partner.
3) We WILL always take care of our people because we know that happy employees deliver great customer service.

Join Doug and our other clients to find out what Enterprise Call Center Solutions can do for you, your company and your customers.