Brian has been working in the call center industry since 1993. Back then, Brian started with MCI Telecommunications as a representative and over the past 25 years, has worked his way up to the Vice President level, running large multi-site centers in the US, Latin America and Canada.
Brian has lead large call center operations in a variety of verticals ranging from Healthcare Services, Financial Services, Utilities, Mobile Payments and more; for companies such as Citibank, Atmos Energy, United Healthcare, MCI, ACE Cash Express and MCX. Brian enjoys the unique and many challenges that running call centers present. In particular, he loves taking on call center “turn around” efforts and attrition reduction initiatives.
Brian also has a passion for delighting customers and clients alike. Customer Service is in his blood. It’s this passion, along with his deep call center and service experience, that motivated Brian to found Enterprise Call Center Solutions. Brian, along with his business partner Doug, started Enterprise Call Center Solutions with 3 core values in mind:
1) We WILL succeed in delivering the best in class service our clients and their customers deserve.
2) We WILL be transparent with our clients and strive to be their most powerful business partner.
3) We WILL always take care of our people because we know that happy employees deliver great customer service.
Join Brian, Doug and our other clients to find out what Enterprise Call Center Solutions can do for you, your company and your customers.