It’s a corny story, but it’s a great story!

Our Story

The founder of our company, Doug Deker, had been successfully delivering world class customer service in call centers all over the world. He has worked with many of the top companies on the globe such as Citibank, United Healthcare, Walmart, Target, Sprint, Shell, American Airlines and many more. His career was fun, exciting and Doug thoroughly enjoyed what he was doing. However, he wanted more.

How it all came to be…

It‘s a corny story, but it’s a great story.

The founder of our company, Doug Deker, had been successfully delivering world class customer service in call centers all over the world. He has worked with many of the top companies on the globe such as Citibank, United Healthcare, Walmart, Target, Sprint, Shell, American Airlines and many more. His career was fun, exciting and Doug thoroughly enjoyed what he was doing. However, he wanted more.

Doug wanted more control over his ability to delight clients by taking the whole customer service approach to a whole new level. Doug wanted more control over his ability to remove barriers to great customer service. He also wanted to unleash the innovative approach to call center operations he had developed over 25 years of experience in the business. Doug always knew running his own call center was the way to realize his desires to take customer care to the next level. To that end – Enterprise Call Center Solutions was born!

Our mission

To truly CARE for our client’s customers and brand. To be our client’s most powerful business partner. To foster an employee driven culture designed to maximize our performance. To work hard and improve everyday

What’s in a name?

After Doug made the decision to found his call center company, it needed a name. He struggled with this for a long time because he believed that the name needed to reflect the mission and values of the company that he was so passionate about. Those values and the “eccs” mission were non-negotiable.

One Saturday, during one of the few times that Doug was not working, he was watching the first episode of Star Trek: The Next Generation. In it, they introduced the new starship Enterprise. It struck Doug in many ways because it was technologically advanced, had many innovative and “game changing” features that allowed the crew to accomplish so much for humanity and was staffed with people who had a vision and passion to explore and improve their lives and the lives of humanity. Well, this was a EUREKA moment for Doug. He ran his thoughts by close friends and before he could finish, they said “Enterprise is PERFECT”.

The word Enterprise in our name reflects all of the vision, innovation, drive for constant improvement and passion that we have always had for delivering world class customer care.

Enterprise Call Center Solutions was founded on core values and a clear mission that have built a strong foundation for delivering the results your company expects. We take our responsibility for your customers and your brand VERY serious and we would not have it any other way. You can ensure that when you work with “eccs”, you are going to get a team that is deeply engaged with you and your team to ensure success.

We are excited about the opportunity to work with you and your company. Call us now to find out what our other clients already know. Working with “eccs” has been one of the best business decisions they have made. We think you will learn that too!