Our Location

Guatemala City

With 30% of its 6 million population workforce aged between 18 and 24 years of age, and a very close affinity to the US culture, Guatemala has the largest pool of available candidates for the Central American BPO market. Privatization of the Energy and Telecom industries have allowed infrastructure deployment and low costs due to competition. Ranking 1st in Central America and in the Top 10 in Latin America in the World Banks’ Ease of Doing Business Annual Study and a 300% + growth factor in Foreign Direct Investment (FDI) since 2003, Guatemala is considered as a viable option for International investment. All these factors along with a privileged Geographic location, make Guatemala an ideal location to host your Nearshore needs.

Our Story

One Agent. One Phone. The rest is history…

Team

A great team achieves great results!

Careers

Come grow with us!

Let us introduce ourselves

ECCS Values

  1. We WILL succeed in delivering the best in class service our clients and their customers deserve.
  2. We WILL be transparent with our clients and strive to be their most powerful business partner.
  3. We WILL always take care of our people because we know that happy employees deliver great customer service.

ECCS mission

To truly CARE for our client’s customers and brand. To be our client’s most powerful business partner. To foster an employee driven culture designed to maximize our performance. To work hard and improve everyday

Our Story

The founders of our company, Brian Redden and Doug Deker, had been successfully delivering world class customer service in call centers all over the world. They have worked with many of the top companies on the globe such as Citibank, United Healthcare, Walmart, Target, Sprint, Shell, American Airlines and many more. Their careers were fun, exciting and both Doug and Brian thoroughly enjoyed what they were doing. However, they wanted more.

Brian and Doug wanted more control over their ability to delight their clients by taking the whole customer service approach to a whole new level. Brian and Doug wanted more control over their ability to remove barriers to great customer service. They also wanted to unleash the innovative approach to call center operations they both had developed over 25 years of experience in the business. Brian and Doug always knew running their own call center was the way to realize their desires to take customer care to the next level. To that end – Enterprise Call Center Solutions was born!